Outline

Module 1: Overview
1.1 Overview-Part 1
1.2 Overview-Part 2
1.3 Overview-Part 3
1.4 Introduction

Module 2: Organizational Influences and Project Life Cycle
2.1 Organizational Structures and Process-Part 1
2.2 Organizational Structures and Process-Part 2

Module 3: Project Management Process
3.1 Project Management Process-Part 1
3.2 Project Management Process-Part 2
3.3 Project Management Process Questions

Module 4: Project Integration Management
4.1 Project Integration Management-Part 1
4.2 Project Integration Management-Part 2
4.3 Project Integration Management-Part 3
4.4 Project Integration Management Questions

Module 5: Project Scope Management
5.1 ProjectScopeManagement
5.2 Define Scope
5.3 Create WBS
5.4 Validate Scope
5.5 Project Scope Management Questions

Module 6: Project Time Management
6.1 Project Time Management-Part 1
6.2 Project Time Management-Part 2
6.3 Project Time Management-Part 3
6.4 Project Time Management-Part 4
6.5 Project Time Management-Part 5
6.6 Develop Schedule-Part 1
6.7 Develop Schedule-Part 2
6.8 Develop Schedule-Part 3
6.9 Develop Schedule-Part 4
6.10 Develop Schedule-Part 5
6.11 Develop Schedule Questions

Module 7: Project Cost Management
7.1 Project Cost Management-Part 1
7.2 Project Cost Management-Part 2
7.3 Project Cost Management-Part 3
7.4 Project Cos tManagement-Part 4
7.5 Project Cost Management-Part 5
7.6 Project Cost Management Questions

Module 8: Project Quality Management
8.1 Project Quality Management-Part 1
8.2 Project Quality Management-Part 2
8.3 Project Quality Management-Part 3
8.4 Project Quality Management-Part 4
8.5 Project Quality Management Questions

Module 9: Project Human Resource Management
9.1 Project Human Resource Management-Part 1
9.2 Project Human Resource Management-Part 2
9.3 Project Human Resource Management-Part 3
9.4 Project Human Resource Management Questions

Module 10: Project Communications Management
10.1 Project Communications Management-Part 1
10.2 Project Communications Management-Part 2
10.3 Project Communications Management Questions

Module 11: Project Risk Management
11.1 Project Risk Management-Part 1
11.2 Project Risk Management-Part 2
11.3 Project Risk Management-Part 3
11.4 Project Risk Management-Part 4
11.5 Project Risk Management-Part 5
11.6 Project Risk Management-Part 6
11.7 Project Risk Management-Part 7
11.8 Project Risk Management Questions

Module 12: Project Procurement Management
12.1 Project Procurement Management-Part 1
12.2 Project Procurement Management-Part 2
12.3 Project Procurement Management-Part 3
12.4 Project Procurement Management-Part 4
12.5 Project Procurement Management-Part 5
12.6 Project Procurement Management Questions

Module 13: Project Stakeholder Management
13.1 Project Stakeholder Management-Part 1
13.2 Project Stakeholder Management-Part 2
13.3 Project Stakeholder Management Questions

Module 14: Professional Responsibility
14.1 Professional Responsibility

Module 15: Preparing For Exam
15.1 Preparing For Exam
15.2 Outro

• 1.1 Intro To Software Development
• 1.2 Introduction To HTML5 – Part 1
• 1.3 Introduction To HTML5 – Part 2
• 1.4 Introduction To CSS3
• 1.5 Overview Of HTML CSS And JavaScript – Part 1
• 1.6 Overview Of HTML CSS And JavaScript – Part 2
• 1.7 Introduction To JavaScript – Part 1
• 1.8 Introduction To JavaScript – Part 2
• 1.9 Demo JavaScript

Module 2 – HTML

• 2.1 Demonstrating Formatting Quotations And Citations
• 2.2 Tables Lists Blocks Classes And Layout – Part 1
• 2.3 Tables Lists Blocks Classes And Layout – Part 2
• 2.4 Page Design Frames And Colors
• 2.5 Form Elements – Part 1
• 2.6 Form Elements – Part 2

Module 3 – CSS

• 3.1 Comprehensive Introduction To CSS
• 3.2 Styles With CSS – Part 1
• 3.3 Styles With CSS – Part 2
• 3.4 Selectors Content And Classes

Module 4 – JavaScript

• 4.1 Demo JavaScript Syntax – Part 1
• 4.2 Demo JavaScript Syntax – Part 2
• 4.3 Demo String Methods
• 4.4 Demo Scope Events And Numbers – Part 1
• 4.5 Demo Scope Events And Numbers – Part 2
• 4.6 Demo Dates And Arrays – Part 1
• 4.7 Demo Dates And Arrays – Part 2
• 4.8 Demo Dates And Arrays – Part 3
• 4.9 Demo Comparisons Conditions And Loops
• 4.10 Demo Breaks Conversion And Regular Expression – Part 1
• 4.11 Demo Breaks Conversion And Regular Expression – Part 2
• 4.12 Demo Errors And Debugging

Module 5 – jQuery

• 5.1 Intro To JQuery
• 5.2 Demo Using jQuery

Module 6 – HTML5

• 6.1 HTML5
• 6.2 Input Validation In HTML5
• 6.3 Demo Password Validation
• 6.4 Demo Using Regular Expressions To Validate Password
• 6.5 Demo Validate A Checkbox
• 6.6 Demo Validate Date And Time – Part 1
• 6.7 Demo Validate Date And Time – Part 2

Module 7 – CSS3

• 7.1 Demo CSS3 Selectors – Part 1
• 7.2 Demo CSS3 Selectors – Part 2
• 7.3 Demo CSS3 Effects

Module 8 – Course Review

• 8.1 Review Of HTML5 CSS3 And JavaScript – Part 1
• 8.2 Review Of HTML5 CSS3 And JavaScript – Part 2
• 8.3 Comprehensive Walk through Of Visual Studio
• 8.4 Cloud Computing Overview Using Azure – Part 1
• 8.5 Cloud Computing Overview Using Azure – Part 2
• 8.6 Cloud Computing Overview Using Azure – Part 3
• 8.7 Code Review HTML5 CSS3 And JavaScript
• 8.8 Web Design Best Practices
• 8.9 Review jQuery
• 8.10 Course Outro

Outline

Module 1 Configuring Ethernet LANs
Module 2 Configuring IPv4 Routing Protocols
Module 3 Wide Area Networks
Module 4 IPv4 Services
Module 5 IPv4 Routing And Troubleshooting
Module 6 IPv6 Routing
Module 7 Cloud Based Networking

Outline

Module 1: How to Handle Stress in the Workplace

1.1 Introduction

1.2 What Is Stress

1.3 What Does Stress Lead To

1.4 Stress And Food

1.5 Chronic Stress And Cortisol – Part 1

1.6 Chronic Stress And Cortisol – Part 2

1.7 Client Stress Stories

1.8 Stress In The Workplace

1.9 Strategies For Managing Stress

1.10 Planning Ahead

1.11 Money

1.12 Sleep

1.13 Breathing

1.14 Learn To Say No

1.15 Stress Relief At Your Desk

1.16 Stretching

1.17 Conclusion

Includes Pre-Test, Post-Test & Workbook

This one-day workshop will show participants how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase anyone’s sales success.

Specific learning objectives include:

Learning ways to build trust and respect.
Learning how to warm up your sales approach to reduce your fear of cold calling.
Identify ways to make a positive first impression.
Identify strategies that help you speak to the decision-maker.
Create a script to maximize your efficiency on the phone.
Learn what to say to create interest, handle objections, and close the sale.

Telemarketing: Using the Telephone as a Sales Tool Course Outline
Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Change Your Skills, Change Your Income To start the day, participants will discuss some words of wisdom from Earl Nightingale.

Separating Your Company from the Competition This session will explore what the status quo means for participants and for their customers.

Building Trust and Respect Next, participants will discuss ways to build trust and respect.

The Johari Window This session will continue the discussion on trust and respect using the Johari window.

The Importance of Good Communication Skills During this session, participants will develop their listening and questioning skills.

Developing Your Script Now that participants have some fundamental tools, they will develop a script that can be used for any sales call.

Pre-Call Planning We do not believe in a canned call, but we do believe in a planned call. This session will explain the difference between those types.

Phone Tag and Call Backs Next, participants will discuss some ways to make the most of voice mail.

Following Up During this session, participants will identify ways to avoid missed opportunities by tracking their calls and following up.

Closing the Sale This final session will give participants some ways to ask for and close the sale.

Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Includes Pre-Test, Post-Test & Workbook

This one-day workshop will help you teach participants:

About the different kinds of teams
How to develop team norms
About the Gradients of Agreement
How to identify their team player style
Ways to become a better team player
Ways to build team trust
Two models of team development

Teamwork: Building Better Teams
Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Defining Teams To get started, you will guide participants to define what a team is and what different kinds of teams there are. You will also have participants demonstrate synergy through a simple exercise.

Establishing Team Norms This session will look at some of the benefits and pitfalls of teams. We will also discuss establishing team norms: ground rules that a team can use to help them work together.

Working as a Team During this session, you will have participants look at a tool called the Gradients of Agreement. You will also discuss how it can help them interact with their teammates.

Glenn Parker Team Survey During this session, participants will complete a survey constructed by Glenn Parker, a business consultant who has done a great deal of research on teams. This survey will help participants identify their team player style. Participants will then work in small groups to discuss the strengths and weaknesses of their style.

Building Team Trust Trust is one of those mainstay virtues. It is the bond that allows any kind of significant relationship to exist between people. In small groups, participants will discuss some basic ways to establish and build trust on their team.

The Stages of Team Development Every group of people, whether they are a team or just a group working together, grows and evolves. We will spend this session looking at Tuckman and Jensen’s four stages of team development: forming, storming, norming, and performing.

Towers Another way of looking at team development is the TORI model. Participants will experience this model through a fun exercise.

Communication If a team is going to succeed, they must be able to communicate well with each other. This session will cover some basic principles of communication.

Becoming a Good Team Player There are some skills that participants can develop to become better team players. In this session, we will discuss some Really Useful Attitudes and some Really Useless Attitudes.

Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Includes Pre-Test, Post-Test & Workbook

A small marketing budget doesn’t mean you can’t meet your goals and business objectives – you just have to be more creative in your marketing tactics. This one-day workshop will show participants how to get maximum exposure at minimum cost. By the end of the day, participants will:
Recognize what is meant by the term “marketing.”
Discover how to use low-cost publicity to get their name known.
Know how to develop a marketing plan and a marketing campaign.
Use time rather than money to market their company effectively.
Understand how to perform a SWOT analysis.

Marketing and Sales
Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Pre-Assignment Review To begin, participants will review their pre-assignment in small groups.

Defining Marketing Next, participants will explore the definition of marketing and other key terms.

Recognizing Trends This session will focus on how to determine whether an idea is a trend or a fad.

Market Research Participants will learn about primary and secondary research, and the benefits and drawbacks of both methods.

Strategies for Success Next, participants will look at 89 marketing strategies and identify what they are doing and what they could be doing to make their marketing more successful.

Mission Statements The first half of the workshop will conclude with a discussion on mission statements.

Brochures During this session, participants will critique brochures to develop some guidelines to take back to the office.

Trade Shows Participants will work in small groups to develop a checklist of activities to do before, during, and after a trade show.

Developing a Marketing Plan Next, participants will learn about the four P’s of a good marketing plan. We’ll also explore how to do a SWOT analysis and how to market on a small budget.

Increasing Business This session will share a formula for increasing sales with participants.

Saying No to New Business Participants will read an article on why and when they should tell say no to a customer.

Advertising Next, participants will explore some advertising myths.

Networking To wrap up the day, participants will learn about roadblocks to networking and remedies.

Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

Includes Pre-Test, Post-Test & Workbook

The difference between a high-performance team and an average team is enormous. Average teams often struggle just to get through a meeting or to get a policy drafted. High performance teams work well together to maximize energy, resources, and creativity, resulting in amazing things.

This three-day workshop will help you teach participants how to build a high performance team, including how to:
Identify different types of teams
Build teamwork by recognizing and tapping into the twelve characteristics of an effective team
Promote trust and rapport by exploring their team player style and how it impacts group dynamics
Recognize the key elements that move a team from involvement to empowerment and how to give these elements to their team
Develop strategies for dealing with team conflict and common situations
Use action planning and analysis tools to help their team perform better
Team Building: Developing High Performance Teams Course Outline
Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Organizations Today To begin the day, we will look at how changes in organizations have affected teams.

Types of Teams During this session, we will define the word “team.” We will also look at some different team models, including traditional teams, task forces, and cyber teams.

Team Norms This session will look at some of the benefits and pitfalls of teams. We will also establish some team norms: ground rules that a team can use to help them work together.

Towers One way of looking at team development is the TORI model. Participants will experience this model through a fun exercise.

Beckhart’s Activities Richard Beckhart said in 1972 that there are four activities a group should perform on a regular basis if they desire to grow into a team. Since researchers today still agree on these four activities, we will spend some time exploring each activity.

The Four Stages of Team Development Every group of people, whether they are a team or just a group working together, grows and evolves. We will spend this session looking at Tuckman and Jensen’s four stages of team development: forming, storming, norming, and performing.

Parker’s Characteristics The twelve characteristics of effective teams were developed by Glenn Parker, who has devoted his whole life’s work to studying teams. We will discuss each of them in detail through a combination of lectures, small group work, and case studies.

Glenn Parker Team Survey During this session, participants will complete a survey constructed by Glenn Parker. This survey will help participants identify their team player style. Participants will then work in small groups to discuss the strengths and weaknesses of their style.

The Trust/Relationship Model We will look at how trust impacts relationships through a lecture and small group work.

Creativity This session will examine two types of thinking: lateral and vertical. We will also look at how these thinking models affect creativity.

The Six Thinking Hats During this session, we will discuss Edward De Bono’s six thinking hats. Then, we will explore how these hats can help us in a team environment.

Team Shaping Factors First, we will discuss the four factors that shape a team during a lecture. Then, participants will apply the knowledge to a case study.

Problem Identification This session will demonstrate a key point of problem solving: you can’t fix it if you don’t know what is broken!

Exploration, Analysis, and Evaluation Team problem solving needs a three-phase approach: exploration, analysis, and evaluation. We will look at this model through a combination of lectures and group work.

Other Problem-Solving Techniques During this session, we will look at some other key problem solving tools, including the fishbone technique, the lasso, and force field analysis.

Interventions This session will look at some common problems that teams face and some recommended solutions.

Resolving Conflict Solving conflict in a positive way is key for building a strong team. This session will look at types of conflict and tips for resolving conflict. Participants will also take part in a role play to demonstrate the concepts learned.

SWOT Analysis Performing an analysis of the team’s strengths, weaknesses, opportunities, and threats can be a great measuring stick. We will discuss how to perform such an analysis, and then participants will work in small groups to complete a case study.

Developing Team Action Plans To wrap up the day, we will look at some planning tools that teams can use to help them grow and improve, including improvement plans and action plans.

Workshop Wrap-Up At the end of the day, students will have an opportunity to ask questions and talk with the trainer.

Email Introduction

Exercise – Screen Myths

Exercise Answers I

Exercise Answers II

E-mail Temptations

E-mail Pet Peeves

E-mail Advantages & Disadvantages

Writing Commandments

Commandment I – Audience

Reader’s Needs

Commandment II – Purpose

Subject Lines

Overview – Screen Savvy Techniques

Exercise – E-mail Junk

Exercise Analysis

Analysis – Gem Qualities: Screen Savvy Techniques

Clarity – Screen Sense

Carats – Screen Streamlining I

Exercise – wordiness

Carats – Screen Streamlining II

Cut – Screen Sensitivity

Color – Screen Style

Facets – Screen Scannability

Polishing Your Gems

Exercise – Junk to Gems

E-mail Example I

E-mail Example II

E-mail Example III

E-mail Example IV

E-mail Example V

Conclision