NCR Management Centre is currently seeking additional team members to assist with added workloads due to growth.
Ideally available to start immediately. The ideal candidate needs be highly professional with keen attention to detail and accuracy.
QA (Quality Assessor)
Essential Minimum Requirements:
Matric (National Senior Certificate)
Minimum of one year proven track record in the debt review field
A strong knowledge of the debt review process
Excellent listening and reporting skills
Excellent written communication skills
High level of professionalism, efficiency, accuracy and attention to detail
Ability to work well in a highly pressurized, target and timeline driven environment
Ability to work well both in a team and individually
Flexible, self-motivated and proactive
The ability to effectively execute a multiple of tasks
Time management and prioritization skills
A fast learner who easily adapts to change
Intermediate to advanced MS Office skills as well as knowledge of the debt review systems
Duties and responsibilities:
Listen to calls of our consultants
Score the consultants calls and ensure that they are following the correct processes
Audit calls for Admin related queries
Compile reports on the calls listened to
Identify shortfalls with the consultant’s debt review knowledge or information given to potential clients
Assist team leaders with weekly coaching sessions for the consultants.
Type of employment:
To be discussed based on experience
Please send your CV together with your supporting documentation to email@example.com with the following essential reference in the subject line: “NCR Management Centre QA Vacancy”.