Description
This ITIL® Foundation course covers the IT Infrastructure Library best practices. ITIL®is globally accepted as the most widely used best practices for IT service management. This course gives students the necessary knowledge to enter or enhance their career in project management or IT service management. Companies that use ITIL best practices range from the Fortune 500 market, Government, DOD, small businesses, and is used internationally. This course covers the 5 main concepts within ITIL®: Service Strategy, Design, Transition, Operation and Continual Service Improvement.
We are in the process of becoming accredited for this course by ACQUIROS. ACQUIROS is an Examination Institute of AXELOS Limited.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Module 1: The ITIL Qualification Scheme
1.1 Intro
1.2 About Scheme
1.3 Levels Of Qualifications
1.4 Qualification Bodies
1.5 The ITIL Foundation Certification StubbleModule 2: Introduction to Service Management
2.1 Service And Service Management Part 1
2.2 Service And Service Management Part 2
2.3 Service Management Processes Part 1
2.4 Service Management Processes Part 2
2.5 Service Management Best Practices And SummaryModule 3: ITIL® and the Service Lifecycle
3.1 Service Management Practices
3.2 Why ITIL®
3.3 The Service Lifecycle
Module 4: Service Strategy
4.1 Service Strategy Purpose And Objectives
4.2 Service Strategy Scope
4.3 Business Value Stubble
4.4 Key Principles Part 1
4.5 Key Principles Part 2
4.6 Service Stragey Processes
Module 5: Service Design
5.1 Service Design Purpose And Objectives
5.2 Scope Of Service Design
5.3 Business Value Service Design
5.4 Service Design Key Principles
5.5 Service Design Processes Part 1
5.6 Service Design Processes Part 2
5.7 Service Design Processes Part 3
5.8 Service Design Processes Part 4
Module 6: Service Transition
6.1 Service Transition Purpose And Objectives
6.2 Service Transition Scope And Business Value
6.3 Service Transition Key Principles
6.4 Service Transition Processes Part 1
6.5 Service Transition Processes Part 2
6.6 Service Transition Processes Part 3
6.7 Service Transition Processes Part 4
Module 7: Service Operation
7.1 Intro To Service Operation
7.2 Service Operation Basic Concepts
7.3 Service Operation Processes Part 1
7.4 Service Operation Processes Part 2
7.5 Service Operation Access Management
7.6 Service Operation Functions
Module 8: Continual Service Improvement
8.1 Continual Service Improvement Purpose Objectives AndScope
8.2 Continual Service Improvement Key Principles
8.3 Continual Service Improvement Processes
Module 9: Service Management Technology
9.1 SMT
9.2 SMT Service Automation
9.3 SMT Service Analytics
Module 10: How it all Fits Together
10.1 How It All Fits Together
10.2 Outro
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